Refund policy

We offer a 7-day return window from the day your order is delivered.

To be eligible for a return:

  • Item must be unworn, unwashed, and in original condition

  • Tags must be attached

  • Item must be in original packaging

  • Proof of purchase is required

To start a return, email us at LoneSport@LoneSport.com.
Returns must be approved before being shipped back. Items sent without approval will be rejected.

After your return is approved, we will send return instructions and the return address.

Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

For exchanges, submit a return request.
Once approved, you may purchase the correct size or item separately.

We cannot guarantee stock availability for exchanges.

Non-Returnable Items

To maintain hygiene and product integrity, the following items cannot be returned:

  • Worn or washed items

  • Items without original tags

  • Sale/discounted items

  • Gift cards

Damaged or Incorrect Items

If your item arrived damaged, defective, or you received the wrong product, email us within 48 hours of delivery with photos. We will replace or refund the item after reviewing the claim.

Lost or Stolen Packages

Once an order is marked “Delivered” by the carrier, LONESPORT is no longer responsible for lost or stolen packages.

If this occurs, we recommend filing a claim with the shipping carrier.
We will assist where possible, but replacements are not guaranteed.

Contact Us

For all return questions:
📧 LoneSport@LoneSport.com